Our Ence Homes Design Center Experience,
We are healthcare professionals who have many years of experience working in complex medical environments with truly outstanding people who strive for excellence each day. For more than a decade I was a consultant working with hospitals all over the country and more recently I have built three houses in Las Vegas and custom home in Southern Utah. We wanted to acknowledge the amazing job that our design specialist did to help us design our dream home. She helped us make hundreds of decisions without allowing us to be overwhelmed by the choices. She was extremely organized and methodical. We always felt that she took the time to understand our needs and at the same time kept us focused on the task at hand. We watched as an almost infinite array of choices were reduced to a series of finite decisions that resulted in a design that we both loved. We were prepared for a stressful experience and wondered if we would be talking to each other as the design experience progressed. We believed that the stress would be both financial and design-related. The financial stress was easily resolved once we prioritized our wish list. Our design specialist worked through lunch on day two to incorporate those changes into our design. The pace of the design work was fast but not rushed. We never felt pressured to make a decision and we have a lot of confidence that our home will be perfect for us. Ence Homes should be a Harvard Business School case study in excellence.
Steven & Katherine
skillfully guided us to good decisions (thereby avoiding bad choices!) by strategically providing design and color choices in front of us that made sense. All the while making us think we were actually coming up with great ideas. Brilliant!
Jody and I both wanted you to know how much we enjoyed working with you during the last couple of days. You made the experience as easy as it could be. We appreciated that no matter what question we had you always sought an answer for us. You made us totally comfortable during the process. You made it so that we felt we could ask any question, seek any advice and express our true feelings without having to worry about looking foolish.
We left the experience feeling as though we made good choices and will be thrilled with how our new home looks.
It is because of the professional way YOU represented ‘Ence Homes’ that we selected to pay cash.
I know that we both left feeling sad that we won’t be working with you while our home is being built. We also know that Jim and every product representative helped us feel comfortable and made this experience fun, exciting, challenging, and positive.
Jody and I both look forward to watching our home being built through pictures and occasional visits. We would love it if “Ence” chooses to use our home as their model.
Thanks again for your hard work and for this great experience.